Poorest service of my life from. Absa I derct

I logged a claim to absa car insurance Sept 2023 from September till December 2023 I was not given any feedback regarding my claim unless I phoned to be told service provider is waiting for parts. Fine I waited 1st week December I am told to bring in my car I do, I am told the provider didn't request paint for the part so they will send request to insurer it will take 3 days fast forward January 2024 on the 8th I phone to complain absa insurer doesn't even know the status of my claim. Then service provider calls me to bring in car I set appointment 16.01.2024. I am told we don't have courtesy car , I phone whilst I am still at the service provider my insurer absa promise to sort me out they arranging with their service provider, I get a call to be told of the terms and conditions and that someone will call me in 2hrs, 2 hrs passes by I am stuck at place where I don't stay without transport I try to follow insurer to no avail when service provider calls me as to where am I to collect a car it's after hours their people have closed. Now they tell me we can't get hold of absa your insurer for them to come with alternatives. Guess what I also can't get hold of them. Now I have to hitch hike but I am a paying customer . For services I am not getting. Now my daughter's first day of school is ruined because mom doesn't have a car to take her to school