Poorest service

I am disappointed in the unprofessional service that I’ve experienced with ABSA insurance, I’ve reported this matter on the 19th of May 2025 and also attached proof of payments in the emails that I kindly requested my refund from them cause it seems the policy had lapsed, I even provided them with proof of communication with one of their consultants who provided the account details where I can make payment to. Every day I’ve been calling and sending emails to ask for feedback but it’s been three weeks and they only managed to refund 1 of the 3 outstanding payments… 1st week the matter was with accounts department, 2nd week it’s with finance department, this week it’s with the IT department and today the matter hasn’t been resolved and I was the one who called. Ive sent several emails only to be rep**** with an automated reply than silence. I think most of the consultants even know my voice by now but no urgency has been expressed … I’m disappointed and disgusted by this behaviour and unprofessionalism from this service