Poorest Service Ever

I'm so disappointed with absa idirect, I've been sending emails to cancel my insurance with them, they replayed that the consultant will call me back, I've waited for a consultant to call me still haven't received any call from them, today I've been trying to call them since from the morning, they promise to get someone to assist me, but no 1 did, kept calling I was kept on hold for hours until i get disconnected, I'm so dissapointed, I wouldn't recommend any 1 to join absa Idirect, only thing they are good at is empty promises and collecting money on our bank accounts, while their service the poorest of them all MXM.