Poorest insurance ever

Giving a one star to Absa indirect even disgusted me. They don't deserve even a one star. We contacted them on Friday, 20 January and locked a claim for a geyser that bursted early the morning. No feedback from them as we had to call again to find out they never logged our call and promised to phone us back within 2 hours, nobody phone, still waiting. Given a ref nr on second call but without any communication after. Today is Monday, they promised to call asap, still waiting. They promised us a call after 2 hrs after escalating the claim to management, and we are again still waiting for absa. This is disgusting and the WORST client service ever. Will never recommend absa ideract to anyone. Will definitely change my home insurance asap.