Poor treatment received by pensioner. Rude consultants

I took insurance with absa and I was told the figure was R1800 but when the policy schedule came, the figure was not R1800. There are so many errors on the policy, there is no car hire, my household contents there are errors such as the number of geysers in my property, there are burglar bars on all windows and doors.I've tried to get in contact with Mr T Modise from Absa to get this matter resolved. I was told the pro rata would be included in my premium at the end of March. I'm a pensioner to have Patience Njusa hangup on me is very disappointing and Owethu and Boitumelo had me on hold for more than 30 minutes. I've been with absa for more than 20 years. This is the worst treatment I have ever received from Absa Insurance. I have received more than 6 reference numbers and nobody takes the time to call me amd resolve this matter. Is this customer service that we receive from Ansa insurance????