Poor transparency towards their insurance and lack of communication

Good day,

I previously requested a clear explanation regarding the insurance cover that was allegedly added to my account. Unfortunately, no feedback or documentation was provided. I have now received a statement indicating that insurance is active on my account, despite the fact that I have never received any policy documents, terms and conditions, or formal confirmation of acceptance.

I am extremely concerned that I am being charged for an insurance product that I did not explicitly authorise and for which I have no documentation or acknowledgement. This raises serious questions around transparency, consent, and fair treatment of customers.

I formally request that all insurance-related documents be sent to me immediately, including the policy schedule, benefits, exclusions, and proof of my consent. Kindly also provide a full explanation as to why this insurance was activated without my acknowledgement.

It is distressing to continuously see additional costs being added to my account, especially when my products are nearing completion. I feel unfairly burdened by charges that were neither clearly explained nor agreed upon.

Please treat this matter as urgent. Should I not receive the requested documentation and a satisfactory explanation, I will be forced to escalate the matter further. Your services is so poor to the extend that i wont even try to recommend any person to your company

I look forward to your prompt response.