POOR SERVISE

I HAVE LODGED A CLAIM WITH ABSA HOUSE INSURANCE ON 6/09/2024. ASSESSMENT WAS DONE ON 09/09/2024. WITH NO FEEDBACK. I SENT THEM A MAIL IN THIS REGARD ON 13/09/2024. THEY RESPONDED ON THIS "LOOKING INTO IT. ON 16/09/2024 RECEIVED A CASH SETTLEMENT LETTER. ON 17 /09/2024 IT WAS RETURNED SIGNED. ON 26/09/2024 I MAILED THE WITH NO PAYMENT YET.. GOT A MAIL BACK ON SAME DAY STATING THEY ARE LOOKING INTO IT. ON 25 /09/2024 I GOT A CLAIM FORM FOR BUILDING CLAIM TO BE COMPLETED. RESPONDING TO SAY MY CLAIM HAS BEEN APPROVED BUT WAITING PAYMENT ATTACHING ALL PREVIOUS MAILS.. ON 27/09/2024 I MAILED THEM AS I GOT NO REPLY, RECEIVING A RESPONSE THAT THEY ARE LOOKING INTO IT. ON 28/09/2024 THEY REQUESTED MY CLAIM NUMBER (THIS THEY ALL READY HAD). THIS WAS FORWARDED ON THE SAME DAY.. ON 01/10/2024 I MAILED THE TO INQUIRE REGARDS THERE RESPONSE. AGAIN GETTING A RESPONSE THAT THEY ARE LOOKING INTO IT. AS YET NO REPLY 04/10/2024

IT IS MY OPINION THAT FIRSTLY THE PERSONS DEALING WITH THIS IS *********** AS I WAS SENT A CLAIM FORM WHEN THE CLAIM WAS ALL READY APPROVED. SECONDLY NO ONE AT ABSA DEALING WITH THIS CARES A DARN AS THE THINKING IS, I HAVE A JOB SO WHY DO IT AS I GET PAYED ANYWAY OR IS THE TRAINING OF SUCH LOW STANDARD. IS THERE NO RESPONSIBLE PERSONS OR MANAGERS OVERSEEING THIS OR IS THE SAME THINKING, I'M GETTING PAYED ANYWAY