Poor services

I'm extremely disappointed with Absa Insurance! I called to claim for a windscreen damage, and they approved it, telling me Auto Boys Glass would handle it. That was a week ago, and I've heard nothing since. When I contacted Auto Boys, they said Absa hasn't authorised the repair! What's going on, Absa? Are you playing games with me? I've paid my premiums on time, and this is the service I get? Very poor customer service and claims handling. Not recommended!