Poor service with lack of feedback

Absa idirect is an excuse of an insurance company. Due to the severe weather we have been experiencing in Gauteng, i noticed water sipping through my ceiling which i assumed that there was some sort of damage to my roof which resulted in all this recurring damages that i have been experiencing. I submitted a claim with ABSA idirect on 26 November 2025, to date i have not heard a word or received a call from them advising of the outcome of the claim etc, the only correspondence i have ever received from them was the claim number after submitting the claim and an sms stating that they have appointed someone to assess the damage. Since then i was the one doing follow ups and all this time i was told that they are waiting for a report to finalize the claim. I always had to make follow ups from my cell. It is now the 17th of December with no communication whatsoever from them. It's a pity we are in the December period and changing insurance companies now is not an option but surely in January i will be cancelling this stupid policy. I should actually do so now because it's pointless that if anything happens to my assets now, they probably won't do or assist me in anyway. I ended up having to pay a contractor to fix my roof and the damaged ceiling out of my pocket. What is the use of paying an insurance company to take care of such risks if we have to pay other providers to assist us in a time of need