Poor service with Absa idirect

Poor service from Absa idirect insurance I have cellphone that I insured with them lastyear February they replaced it via phonefast December 2025 phone was giving me problem I called they said must inform phonefast they collected the phone return it on the 14 January 2026 the phone still having the same issue when I call Absa idirect they told me that there is nothing they can do must call phonefast.phonefast they are also doing run around imagine am paying insurance at Absa now I must go after phonefast poor service.