1 reviews | Active since Jul 2025
Poor service, under trained staff
Sent: Wednesday, July 30, 2025 2:44:00 pm To: Absa <***> Cc: Kim Naidu <***> Subject: Poor service
Urgent Follow-Up on Inspection and Device Fitment
Good day,
I would like to express my disappointment regarding the ongoing lack of communication. I regret not following my initial instinct to cancel both contracts with ABSA, as I have yet to receive any follow-up regarding the inspection pictures—neither a call nor an email has been sent.
Additionally, although I have responded to the device fitment request, I have not received any further information or confirmation regarding the next steps.
At this point, I am seriously reconsidering continuing my relationship with your insurance company.
Kindly confirm if this is the standard level of service your clients can expect.
I look forward to your urgent response.
Kind regards,
The reference number for this request is C-***3. Still no response, beyond the fact that you guys double charge me on IDirect and active and it took forever to sort out. Really can't wait to cancel for now please fix the issues
Dear Kim
Thank you for bringing your concern to Absa Bank and allowing me to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number: C-***0.
Our complaints handling procedure is included below for you.
- The complaint has been assigned to me, and I will investigate and consider all relevant information.
- I will provide you with feedback as to the progress of your complaint by no later than 06/08/2025.
- Please note that the time it will take to resolve your complaint depends on the complexity of the matter.
- You will be notified of the outcome of the investigation and the final decision as soon as possible.
Dear Kim
Thank you for bringing your concern to Absa Bank and allowing me to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number: C-***0.
Our complaints handling procedure is included below for you.
- The complaint has been assigned to me, and I will investigate and consider all relevant information.
- I will provide you with feedback as to the progress of your complaint by no later than 06/08/2025.
- Please note that the time it will take to resolve your complaint depends on the complexity of the matter.
- You will be notified of the outcome of the investigation and the final decision as soon as possible.