Poor service that will give you a heart attack 🤦🏾♀️

When I bought my car, their insurance was the cheapest and I was happy for 10 Months. October 2024 they sent an email stating that they are upgrading their system.later that weekend I received an email saying that my policy is cancelled and my car is no longer covered. I called them on Monday, after waiting for 30 minutes a consultant finally answered and said it was a mistake, and I should not stress. Fast forward month end when they were suppose to debit my monthly premiums, they didn’t. Again I received emails with letters stating that I am no longer covered since I missed my payment. I called and the lady I spoke to said they were unable to retrieve my information for a debit order, and later that evening they debited the money. Month end of November, same problem happened again and boy I had to call and ask them to debit again.again in December, the same problem happened and this time I was ****ed. I called them and again after waiting for their consultants for so long, a lady picked up. This time around, I was told that my monthly premiums have increased and my access has also increased. I asked how possible is that? How can everything increase without me knowing? I decided to give them a last chance. Oh boy, come January, I received a letter saying that I did not make monthly premiums for October and as a result, they will debit me twice, I was mad. I then shopped for another insurance, got a better deal and signed with them. I called them for three days, accompanied by emails saying I want to cancel, after a very long wait, a consultant by the name Tebogo (thank you my guy for calling me back) answered and he called me back and helped me cancel my insurance. As if that was not enough, they debited the monthly premiums twice on the same day(the third one was rejected because of insufficient funds in my account 🙆🏾♀️). Who does that😳😳I am so ****ed and I wouldn’t advise anyone to take this insurance, even if the monthly premiums decrease to R200, just run away from them, their services are poor