RC
Roland C
1 reviews | Active since Dec 2017
09 Oct 2023, 09:22
Poor Service Responses
Absa Insurance made contact with me about a year ago informing me of a cash back that was due to me. All documents were submitted as requested in June 2023. To date no payment has been received. Inquiries are met with long holds and the documents are awaiting an assessors signature. What is there to assess on a cash back that you are informing me about. Did you not check the policy before calling the client and informing them of a cash back? Emails are read and not responded to either
Helpful (0)
Replies (5)0
Replies (5)
Absa Insurance Company Limited's replyOfficial
09 Oct 2023, 09:39Dear Roland Classique Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards, Group Customer Care Rezona Louw
Best regards,
Absa Insurance Company Limited's reply09 Oct 2023, 09:39
Official
Dear Roland Classique Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards, Group Customer Care Rezona Louw
Best regards,
RC
Roland C's updateReviewer Update
12 Oct 2023, 15:44Good day, I was so pleased to read from you, then to my astonishment, read that you had closed my complaint without it being resolved or feedback given on my query
RC
Roland C's update12 Oct 2023, 15:44
Reviewer Update
Good day, I was so pleased to read from you, then to my astonishment, read that you had closed my complaint without it being resolved or feedback given on my query
Absa Insurance Company Limited's replyOfficial
12 Oct 2023, 16:22Dear Roland Classique Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Best regards,
Absa Insurance Company Limited's reply12 Oct 2023, 16:22
Official
Dear Roland Classique Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Best regards,
RC
Roland C's updateReviewer Update
20 Oct 2023, 13:38Good day, your email explains that there are no policies linked to me with a cash back, yet I have sent you an email from your company from retentions outlining the documents needed. Absa has since made contact explaining that they won't make payment to a 3rd party account, which I totally understand. My query now relates to you providing me with incorrect information inter alia that there are no accounts linked to me except mortgage accounts. Somewhere, someone is unable or incapable of doing systematic searches and providing incorrect information. Almost an entire week has passed since reading from yourselves after me sending the mail mentioned above.
RC
Roland C's update20 Oct 2023, 13:38
Reviewer Update
Good day, your email explains that there are no policies linked to me with a cash back, yet I have sent you an email from your company from retentions outlining the documents needed. Absa has since made contact explaining that they won't make payment to a 3rd party account, which I totally understand. My query now relates to you providing me with incorrect information inter alia that there are no accounts linked to me except mortgage accounts. Somewhere, someone is unable or incapable of doing systematic searches and providing incorrect information. Almost an entire week has passed since reading from yourselves after me sending the mail mentioned above.
Absa Insurance Company Limited's replyOfficial
23 Oct 2023, 10:17Dear Roland Classique Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Best regards,
Absa Insurance Company Limited's reply23 Oct 2023, 10:17
Official
Dear Roland Classique Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Best regards,