Poor service no resolution in 2 months!

I have sent numerous messages, emails and phone calls. I have sent numerous messages via the activate app and to date have received 0 response. I phoned the customer call centre. I have reported the faults. My tracking device was installed 29 April AND 30 April 2024 at Glassfit Brits.

It is almost 2 MONTHS! My panic button fitted to my car(s) are still not working. No advice, solution given whatsoever. To date not one person from ABSA has phoned me to resolve this issue. How am i supposed to trust an insurance with such bad service? I am going to report ABSA insurance to the ombudsman. The reason why i chose this insurance is because i have received great service from ABSA Banking in the past. Also i drive a lot and need to rely on a panic system that actually works and when needed i can rely on to send help.

I am even considering cancelling my insurance. If you cannot solve an issue how should i rely on ABSA should i urgently need help in case of an emergency? Disappointed, should have never switched my insurance.

Please advise urgently