Poor Service (No real Feedback , Repeat Feedback, No progress)

Dear All

Please urgently asssist , This is a serious security issue and a shocking level of service from Absa Insurance.

Background Purchased my house in 2022 July , Through ABSA and took the ABSA house Insurance. We have had numerous rain falls and storms and winds with zero structural damage or issues.

The Claim: On The 10th of April 2023, I submitted a storm damage claim for my front retaining wall (with Pictures and Videos). On the 11th of April 2023, I received an email acknowledgment with a claim number and a responsible claim adviser (Nombulelo Dube). On the 11th of April 2023 the contractor call and advised that they would be coming to inspect the next day On the 12th of April 2023 , the contractor inspected and left. On the 13th of April 2023, I sent an email to the claims email address with a view of understanding what the next steps On Friday the 14th I called Absa Insurance to understand what the next steps are, they advised that they were still awaiting feedback from the contractor. On Monday 17th I sent an email - once again query On Monday the 17th I received an sms from Absa confirming that the report had been received from the service provider. It would take 3 to 4 days to validate the claim. Note: day 4 was Friday the 21st of April , I received an sms noting that the claim is being validated (again) an I would receive feedback in 3 to 4 days. On Monday the 24th of April, I requested feedback and further advised that this has been a security issue, as the wall protects my yard and is in direct line of my front door. (No feedback was received) On Tuesday the 25th of April , I followed up again noting that this is a security issue , as we suspect people trying to enter through the hole in the wall. Finally on Tuesday the 25th in the afternoon , I called the ABSA and was help by (Puseleto Segole) who advised that the reported had been submitted and awaiting validation. Which is essentially the same feedback I recieved on the 17th , therefore nothing has been done. (She was helpful and escalated the issue back to Nombolelo) On the same day I received an email an email from Nombulelo advised that the report had been sent to management for review and I would be advised if the claim has been approved. On the same day I followed up advising that , can we fast track this , as I have advised its a security issue ? (No feedback) On Friday the 28th I followed up once again , zero responses.

My issue:

This is a security issue and needs to be resolved urgently, my frustration is getting the same feedback for two weeks , after I have advised that this is a security issue for my family and I.

What do I do , if ******* walk in and ***** my gate motor , ***** my cars or hurt my family, Absa slow pace is shocking.

This is poor service and unacceptable