Poor service from iDirect and First4U

Extremely poor service from Absa iDirecg and their road side assistance third party First4U, my car broke down and first4U sent me a sling tow truck which caused damage to my vehicle, it's been 2 weeks now and I still have no car, worst part us the towing company has accepted they are liable and now the hold up is from iDirect not giving direction as to what should happen with my car. I called in to find out what's happening and they said a person named Allendre Williams will contact me. No contact was made even now my car has been sitting in the same place for 11 days straight according to my tracker. Their own incompetence has caused more problems than it's worth and I'll be moving my business elsewhere once they finally give me my car back repaired from their towing services damages. If your considering insurance don't go with them. They have no customer care at all!