Poor service from ABSA Insurance department

I have been insured with Absa Home insurance now for almost 20 years, they are the most un professional group to deal with, Registered a pipe burst on Thursday and on only got feedback on Tuesday, Claim for the pipe repairs was done, but still awaiting feedback about the cosmetic damages. I know eventually this claim will be resolved, the intent of this claim to bring to Absa,s attention regarding the brand on the whole, In my opinion so many other organizations for example like Santam, Holard are all proactive, striving to go beyond the normal to satisfy their customers,