POOR SERVICE FROM ABSA INSURANCE

So I hate complaining, but when you pay your insurance for home loan and when there is a problem that requires the insurance to sort out you feel, great, i can file a claim and everything will be sorted. ABSA claim process...via the APP as well as online is USELESS...USELESS is to put it mildly...you cannot complete the basic parameters of lodging an incident date as the claim process does not allow you to input these paramenters and hence no claim can be lodged. It would appear the this may be intentional so as to disuade clients from claimimg...and the..when you eventually complain via email and hope that the claim has been lodged...the process to resolve the problem...gosh my gran mother drives faster than the claim process. Seriously ABSA...work on efficiency and reliability...none of these are evident with absa insurance.