Poor service from Absa insurance

I have a building insurance with Absa I put in claim for lightning damage to my Gate motor and alarm system the gate motor was repaired but the alarm system is faulty The issue is that the front and back doors are not set when the alarm was enabled. I concede the front door was faulty prior to the lighting strike. My daughter who is at home and dealt with the repair crew is not very technically minded. She mentioned that the front door was faulty and they then claimed she said both doors was faulty. in addition when working on the alarm control panel they did not reconnect the armed response. I advised globe security the armed response is not working. The armed response company has since charged me a call out fee for callout as Globescope security failed to reconnect the armed response unit. In addition globescope needs to reprogram the alarm as the panic is activated when you switch on the system. calls to Absa insurance on 23/11/2020,25/11/2020 and 26/11/2020 with no response Claim Number: *** digital Access solutions ***