TN
Thandazile N
1 reviews | Active since Jul 2023
31 Mar 2025, 15:49
Poor service from Absa home insurance
I have a serious issue with the way Absa handles my claim (Reference: C-***0 FNOL). Despite multiple attempts to contact them, I have received no resolution or feedback, leaving my household without hot water for over a week. It is so unfortunate that Absa home insurance is so unreliable, this is the second time experiencing such behavior from them. I am considering changing my bond now. This is ridiculous.
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Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
31 Mar 2025, 16:52Dear Thandazile
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
The reference number for your complaint is C-***5.
Regards
Pravesh Bejay
Customer Value Management
Absa Insurance Company Limited's reply31 Mar 2025, 16:52
Official
Dear Thandazile
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
The reference number for your complaint is C-***5.
Regards
Pravesh Bejay
Customer Value Management
TN
Thandazile N's updateReviewer Update
04 Apr 2025, 19:36The issue is still not resolved.
TN
Thandazile N's update04 Apr 2025, 19:36
Reviewer Update
The issue is still not resolved.
Absa Insurance Company Limited's replyOfficial
07 Apr 2025, 08:40Dear Thandazile
Our Absa Insurance Department advised that no claim had been lodged previously.
They have now logged the claim, and the claims process will be followed.
Regards
Our Absa Insurance Department advised that no claim had been lodged previously.
They have now logged the claim, and the claims process will be followed.
Regards
Pravesh Bejay
Customer Value Management
Absa Insurance Company Limited's reply07 Apr 2025, 08:40
Official
Dear Thandazile
Our Absa Insurance Department advised that no claim had been lodged previously.
They have now logged the claim, and the claims process will be followed.
Regards
Our Absa Insurance Department advised that no claim had been lodged previously.
They have now logged the claim, and the claims process will be followed.
Regards
Pravesh Bejay
Customer Value Management