Poor Service From Absa Bank Insurance Limited

I have entered into a mortgage agreement with Absa Bank since 1998 and I had never switched to any other bank. In 2022 April the insured property got burned due to loadshedding, it took absa insurance full nine months to investigate the course of fire and in the interim i was relocated to another property. They only started renovating the house from January 2023 until July 2023 and they paid monthly rental for the entire relocation period but refused to pay for security services rendered until the contractor started renovating the house. They referred me to their company policy which they alleged that it allows them to pay for only three months though it took them solid nine months with their investigations and to date they have not refunded me the money i paid out of my pocket for rendered security services to protect their property from being vandalised. In January 2024, just few months after moving back to the property, we experienced heavy rains with storms and the same house started leaking and sewerage pipes got blocked. I had to organise a plumber to unblock the drain as the mess was all over the yard, to date they have not paid me. In May 2024 absa sent one of their assessors to assess the damages resulting from the heavy rains, only in June i received a call from them where one of their employees informed me that my claim has been declined because of negligience as their assessor has confirmed that the house has not been maintained for a long time hence its leaking. when i asked her how do i maintain a newly renovated house? She could not respond and to date no one has never contacted me. This clearly confirms that for the lengthy relationship with Absa, this is their BIG THANK YOU