Poor service from Absa Activate / Absa Insurance.

So, I was looking at moving to Absa Insurance. Asked for a call me back on the app and a consultant called me back. We did the quote on the phone and in the very last, I asked him to confirm the towing service limit km if any and he said he will call me back, which he never did and did not email me the quote. The call took almost an hour and I was not about to get into another call for the same thing again. So, I went on theor online quote service which worked until I needed some further info, I then sent an email, and have not had a reply in about a month of following up. I am not going to join, Imagine trying to get help from these people....