JR
Josephine R
1 reviews | Active since May 2024
20 Jan 2025, 17:31
Poor service
This is the only platform you can use to communicate with ABSA idirect. I have been sending emails from December to amend my policy, i dont know how many case references i have . The service is very bad i dont wanna lie and its frustrating. Firstly you cant even get hold of them. I am not proud to be Absa idirect client.
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Absa Insurance Company Limited's replyOfficial
21 Jan 2025, 10:56 Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***1. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa Insurance Company Limited's reply21 Jan 2025, 10:56
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***1. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,