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Robin R
1 reviews | Active since Dec 2021
02 Dec 2021, 10:07
Poor service
Absa will sell you insurance over the phone but when you cancel the policy they continue to debit your account. I cancelled my police on 23rd September after I sold my property and I received acknowledgement of this. At the end of October I received notification that they will debit my account in November and I called customer services who promised to sort this out and arrange my refund but they again debited my account in December.
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Robin R's updateReviewer Update
02 Dec 2021, 15:35Thank you, I wonder why it has to come to this before any action is taken.
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Robin R's update02 Dec 2021, 15:35
Reviewer Update
Thank you, I wonder why it has to come to this before any action is taken.
Absa Insurance Company Limited's replyOfficial
03 Dec 2021, 10:21Dear Robin
Your matter is currently with our insurance department and we promise you that feedback will be provided to you.
Apologies for the inconvenience caused to you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Your matter is currently with our insurance department and we promise you that feedback will be provided to you.
Apologies for the inconvenience caused to you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa Insurance Company Limited's reply03 Dec 2021, 10:21
Official
Dear Robin
Your matter is currently with our insurance department and we promise you that feedback will be provided to you.
Apologies for the inconvenience caused to you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Your matter is currently with our insurance department and we promise you that feedback will be provided to you.
Apologies for the inconvenience caused to you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd