EL
Eugine L
1 reviews | Active since Jun 2020
18 Oct 2023, 20:58
Poor service
I have submitted a claim for my faulty garage door that is on my entrance to my yard a month ago and the claim is still not being resolved.they have assigned a contractor to come check and for the past three week no response .My vehicles are parking outside the yard and im driving a Ford Ranger that is higher risk.I have cover all my assets with this company. I have contacted the claim department and they told me that they are waiting for the manager to decide.
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Absa Insurance Company Limited's replyOfficial
19 Oct 2023, 10:16Dear Eugine Lucky Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards, Group Customer Care Rezona Louw
Absa Insurance Company Limited's reply19 Oct 2023, 10:16
Official
Dear Eugine Lucky Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards, Group Customer Care Rezona Louw