RH
Ree H
1 reviews | Active since Sept 2021
09 Jan 2023, 17:13
Poor service dont answer or follow up
Been insured with these guys around 3 or so years now. 1st claim for rear windscreen went off well. 2nd bumper bash claim was a nightmare where i had to beg and was treated like a ********.
Fast foward 2023 another windcreen claim logged last week. I held on 18 min following up on claim as Glasfit hasnt called me yet...from 12h02 to 12h20. Eventually a lady answered saying an agent will call me back. No call at 16h45 still and i called again held on 13 min no answer. Is anyone working at idirect or will this be another begging episode for me.....WHY AM I STILL INSURED WITH THESE GUYS AS I DO HAVE OTHER OPTIONS
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Absa Insurance Company Limited's replyOfficial
10 Jan 2023, 11:43 Dear Ree Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Vanessa Crowe Group Customer Care
Absa Insurance Company Limited's reply10 Jan 2023, 11:43
Official
Dear Ree Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Vanessa Crowe Group Customer Care