Poor service delivery from Idirect insurance company

I sold one of my vehicles privately and sent all required documents to Idirect for that particular car to be removed from my insurance policy. I sent emails and called numerous times with no assistance until decided to cancel my insurance. Upon cancelation I was convinced that it was all a misunderstanding and changes were eventually made on my insurance policy on 13 July 2023 which was about 10 days later. The agreement was that I'll be paying a monthly insallment of R1094 per month for house content and car insurance. An amount of R1565, 84 was deducted and not the amount we agreed upon. I called I-direct on the 26 July 2023 querying this and I had to fight up to cancellation again because they said it's a once off pro rata that I was never told about. Upon cancellation, I was told that the difference is what I was supposed to be refunded. Meaning i must get 2 refunds, what was wrongly deducted plus my actual refund. I'm really tired of fighting for my money with I-direct. I'm still waiting for my money. No one cares about my valuta as a paying customer. I'd never recommend Idirect to anyone