Poor Service Delivery

Item: Absa Insurance Company Limited
Rating: 2
Author: Martina G

Hi. I am writing this review on behalf of my son. His car has in for repairs after an accident. It is being about 4 weeks and he still doesnt have his car back. His name is Jean Pierre Geel. i cant share his personal details on this platform. It looks like no one is caring for clients complaints and you are just another number.

Helpful (0)

Replies (2)

Absa Insurance Company Limited's replyOfficial

25 Jun 2025, 11:40

Dear Martina Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide him with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with him telephonically. The reference number for your complaint is C-***8 Kind regards, Group Customer Care Vanessa Crowe

Absa Insurance Company Limited's reply25 Jun 2025, 11:40

Official

Absa Insurance Company Limited's replyOfficial

25 Jun 2025, 13:24

Dear Martina Regarding incident number C-***8, thank you for the above information provided.

I have sent Jean Pierre an email to acknowledge his complaint Kind regards, Group Customer Care Vanessa Crowe

Absa Insurance Company Limited's reply25 Jun 2025, 13:24

Official