PW
Petrus W
1 reviews | Active since Nov 2018
18 Mar 2023, 03:41
Poor Service Delivery
Poor service delivery. Logged a claim with Absa on 1 March 2023, after phoning and e-mailing them every single day for an update - the first response/update was only received 17 March 2023.
Will be canceling my insurance with Absa and move to a competend insurance company.
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Absa Insurance Company Limited's replyOfficial
20 Mar 2023, 11:33Dear Petrus Wiese Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply20 Mar 2023, 11:33
Official
Dear Petrus Wiese Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw