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Ria E

1 reviews | Active since Apr 2016

11 Jun 2025, 14:54

Poor service delivery by Queen from ABSA INSURANCE

On 11 June 25 I called ABSA to male some changes to my policy and to add something.

After 56 mins of holding the line I got through to a lady called Queen. She started my stuff at exactly 20 mins past 9 she said she needs her boss to approve some of my upgrades and asked if she can call me back in 20 mins.

I then called again at 13:00 and requesyed to speak to Queen. A Theo answered and said that the boss of Queen did not do approved yet as she forgot to ask him. I was then promised by Theo that Queen will be calling me back in 10 mins.

It is now 14:50 I am holding on to speak to someone again now for just over an hour.

If something happens today God forbid then we will hold ABSA directly respinsible for any losses because of the incompitense of these people - can someone please assist asap!

I know this complaint will mean nothing as ABSA really do not care.

Maybe there is someone on the face of the earth in ABSA to man up and assist.

Mrs M M Erasmus

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Replies (1)
RE
Ria E's update11 Jun 2025, 16:07
Reviewer Update
Queen phoned back said her Team leader will only approve when he wants then I asked her to ask him she said she will put me on hold but she only works til 16:30. After holfing on for 45 mins she put the phone down in my ear. I have photos and recorded the whole conversation.