Poor service

Really disappointed in how Absa handled my claim,2 weeks without a car , stuck with damaged car at home, it doesn't look like it will be fixed anytime soon, i have made countless calls, only to be told they are busy validating my claim which i do not understand what is it taking them so long to approve whereas i have submitted all the necessary documents. Someone is not doing her job, no update from Mbali ngobese, she only called once, upon returning her call, one of the consultant said she is busy with claim, i have left messages for her to call me , to date nothing, so disappointed, everytime i claim its a hassle for absa to assist but to debit they are quick. You also owe me money you debited more in march in my account, i have sent countless mail, to no assistance, i am so tired, please stick to banking ,im without a car but i am paying for courtesy car, one of your consultant told me that car will be available after claimed approved, two weeks later, no car, no hope that my car will be fixed anytime soon, i have called today, transfered to claim dept,phone rang until my airtime finished, companies are closing, who will be able to fix my car in December !!! Like im tired