Poor service by customer care

Poor service by customer care

Absa got very bad customer service. I have been asking for over 2 weeks on feedback on a claim. Ever before the claim gets process they already say my mother a pensioner should maintain the property. But these damages were caused by the heavy rain. This same damages occurred in December 2015 due to heavy rain and they fixed it but within 5 years the same damages are reoccur clearly it poor workmanship here at ABSA I am done with Absa as a bank and insurance, I want a call back ASAP My mother has been a loyal client for over 25 years