Poor Service by Absa iDirect

I have really bad experience with Absa Idirect, on the 17th of March 2025 i traded in my old vehicle Polo Life and bought a Jetour Dashing. I called Absa Idirect to cancel mu old cover for the Polo and requested that they add the new one. They then deducted the pro rata twice for the Jetour i tried calling and no one answered i had to hold for hours, i sent an email regarding the same and no one responded on the email besides the automated response giving me the reference number and i never stopped trying to call with no assistance. I kept on sending reminders and still no response. End of March they also deducted twice, a sum of R3 060,16 and R2 696,56. I tried calling and also sent an email with no response until this morning when i called and waited for an hour on the line when the consultant who picked the call decided to drop the call on mu ear just after giving her my details, i called again and waited for more than 15 minutes to be attended only to find out that they have added my car twice on the policy and they are deducting twice. My other problem is the amount they are deducting which i do not understand how they got to it and they can not explain to me they are only saying they will refund me. They do not understand the problem they are putting me through, some of my debit orders can not go through due to insufficient funds on my account because of them debiting twice and debiting the amounts that we did not agree upon.