Poor service by ABSA and service providers

Your claim process is super complicated and poor, and my claim was poorly handled. The service provider was appointed late despite the urgency of the matter, which was geyser bursting claim no Ref. No.: 24-***-H-01. Why must I struggle for every claim, but it is easy for you to debit my account every month. There's were delays from both ABSA and your service provider FOGI plumbing services. You have recently increased my premiums but the services you are providing to me are mediocre. You are also not holding your service providers accountable..Why are you running a business like that?What must I do now?