poor service by absa

i logged my claim with Absa idirect on the 12/08/2020 for cellphone claim i have sent them relevant information requested from me and i even went and replaced my cellphones myself because i knew how poor their service is and to date they have proven me right with no update on the status of my claim,i then sent them an email requesting them to cancel my policy and to date no feedback i followed up again with an email still no update to date