Poor service

Very disappointed with Absa iDirect, it needs to hire more contact centre agents or have a request for call back option like Standard Bank when there’s no available agent or when the volume of calls is , what we go through when you call them directly is insane, for the 5 past days been trying to call, they don’t answer the phones, you spend more than an hour still trying to speak to an agent and end up not even speaking to it your call gets cut off while holding.

The past 5 days been going through that and your airtime while holding while trying to speak to the next available agent? Very disappointed shame and none of these agents try to call back when they see you been in the queue for the longest time.