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Ncebakazi G
1 reviews | Active since Jun 2023
20 Jun 2023, 12:39
Poor service at a claim stage...frustrated customer
Bad service from claim department, I registered a claim for my car in April, no communication and my car is still with the service provider. I have to contact the service provider and the insurance everyday and also i can't get hold of the assessor. I'm stuck i need my car back
Helpful (0)
Replies (6)0
Replies (6)
Absa Insurance Company Limited's replyOfficial
20 Jun 2023, 12:58Dear Ncebakazi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. RegardsPravesh BejayAbsa Bank Group Customer Care
Absa Insurance Company Limited's reply20 Jun 2023, 12:58
Official
Dear Ncebakazi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. RegardsPravesh BejayAbsa Bank Group Customer Care
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Ncebakazi G's updateReviewer Update
21 Jun 2023, 11:17Im still waiting for your email, nothing on email since yesterday so dissapointing
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Ncebakazi G's update21 Jun 2023, 11:17
Reviewer Update
Im still waiting for your email, nothing on email since yesterday so dissapointing
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Ncebakazi G's updateReviewer Update
21 Jun 2023, 13:14I have checked and there's no email from you guys
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Ncebakazi G's update21 Jun 2023, 13:14
Reviewer Update
I have checked and there's no email from you guys
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Ncebakazi G's updateReviewer Update
21 Jun 2023, 14:07Why don't you contact me on my cell number or use my personal email address, i think the one you have on your system is incorrect
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Ncebakazi G's update21 Jun 2023, 14:07
Reviewer Update
Why don't you contact me on my cell number or use my personal email address, i think the one you have on your system is incorrect
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Ncebakazi G's updateReviewer Update
26 Jun 2023, 13:14I contacted the dealer this morning they said they do not know what is wrong with my car, its been 3 weeks now guys and I'm struggling without a car, can you find another place
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Ncebakazi G's update26 Jun 2023, 13:14
Reviewer Update
I contacted the dealer this morning they said they do not know what is wrong with my car, its been 3 weeks now guys and I'm struggling without a car, can you find another place
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Ncebakazi G's updateReviewer Update
05 Jul 2023, 10:42It seems as if you also do want to assist, you said you going to revert back on the 28th but still nothing please advise what must i do to be assisted as i'm still do not have my car. What must i do guys i'm struggling
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Ncebakazi G's update05 Jul 2023, 10:42
Reviewer Update
It seems as if you also do want to assist, you said you going to revert back on the 28th but still nothing please advise what must i do to be assisted as i'm still do not have my car. What must i do guys i'm struggling