Poor service and unfair treatment

I've been a loyal customer to ABSA for a few years now. I had full comprehensive vehicle insurance and home contents insurance.

I had a burglary at my residence on the 4/02/2021. TODAY 24/02/2021 my claim has been rejected and my home contents removed because it no longer meets the new criteria they have set. ABSA was aware of the fact that I have a freestanding Lapa/ thatch roof wooden structure, when they committed to insure my home contents. Now they tell me that everything that was ****** out of the structure will not be paid out and they will no longer be able to insure my home contents. Yet for the last 2 years they had NO problem taking my money every month. Furthermore the assessor (Zeenath Sayeed) that handled my claim was so rude during the call to tell me that the claim was rejected. I try to ask a question then I get interrupted and told that she won't entertain hypothetical questions (although it was a legitimate question) then after further discussion she wanted to give me a hypothetical answer to say that had lighting struck then they would have approved my claim.

I am very disgusted with the overall service (or lack thereof ) that I received from ABSA throughout the entire claiming process.