Poor service and looking for reasons to reject your claim

I regret the day I decided to cancel my HOC with my previous licensed insurer, Absa HOC service is very poor and always looking for reasons to reject your claim. I submitted a claim with ABSA on the 24 June 2024 before 10 am, Inspector called my Husband and made an appointment to come view same day. After that there was no communication from ABSA with regards to the status of our claim.on the 11July 2024 they decided to call my husband telling him that claim was rejected , this is exactly 12 days after we have submitted our claim I ask you who takes so long to give feedback to their clients???? We had a windy weekend before we submitted the claim, the ceiling just fell , never mind the mold in the other rooms , I'm referring to the bathroom ceiling here. You guys are so ***********, I will not recommend ABSA to any of my friends nd family. Maybe I made a mistake by joining ABSA and the worst is yet to come. I need to cancel my policy and go back to my previous Insurer