Poor Service and bad communication from Absa and VFV attorneys

On 4th april 2022, I was involved in an accident which took absa over 2 months to finalise my claim ( Claim number; *** )after numerous phone calls and emails from my side.Until today 12 October 2022,the third party has not been paid and the lawyers handling the case by a guy called Andile Msimango at VFV Attorneys who doesn't even respond to my emails anymore even after copying him to the third party lawyers emails for him to respond to after he said the do not return or respond to his emails regarding the claim. @Absa idirect how do you still associate your brand with such poor service, and since you should follow up a claim , why are you not worried or doing anything if a claim is still open for 6 months with no proper explanation as to why. I have called and sent numerous emails to VFV Attorneys and Absa idirect but no response from any of them. I need assistance with the matter ASAP because its long overdue.