POOR SERVICE ALL ROUND

I AM SO DISGUSTED IN THE MANNER I HAVE BEEN TREATED BY ABSA DIRECT INSURANCE. ON THE 19TH A LOGGED A CLAIM FOR A WATCH THAT IS LESS THAN R5000 THIS WAS AROUND 8:30 AND LADY SAID SOMEONE FROM THE CLAIMS DEPARTMENT WILL CALL AS MY CLAIM IS VERY SMALL. SHE DID NOT EVEN TAKE DOWN MY DETAILS. AT 14:454 I CALLED AGAIN AS MY CLAIM HAS NOT BEEN REGISTERED AND THE SECOND LADY TOLD THAT CLAIMS ONLY GET REGISTERED WITHIN 24HRS. MY QUESTION WAS WHY WAS I NOT INFORMED OF THIS. AT THIS POINT SHE ALSO DID NOT REGISTER MY CLAIM. THIS IS THE KIND OF SERVICE I AM GETTING FOR WHAT I PAY. TODAY AGAIN I HAD TO CALL WHICH COSTING ME MONEY TO DO, AND ONLY WHEN I SPOKE TO LEBOGANG NTSADISANG DID HE HELP ME AND REGISTERED MY CLAIM, HE WAS VERY HELPFULL AND UNDERSTANDING,SO WHY COULD THE 2 LADIES NOT HELP ME, JUST TO REGISTER A WATCH CLAIM WHAT IF I WAS CLAIMING FOR ****** CAR. I AM SO UNHAPPY AND WORRIED ABOUT FUTURE CLAIMS. I SHOULD HAVE STAYED WITH DISCOVERY. I HATE POOR SERVICE ESPECIALLY IF I AM PAYING FOR IT. ABSA IDIRECT INSURANCE