Poor service Absa Short term insurance

A month ago i submitted a claim to Absa Short term insurance first was told they can't find my policy then after sending my insurance contract then it was taken to their department for review were i was told they can't cover my laptop as its cyber loss which i queried with their Complaints division for when i took up the insurance i made it very clear to the consultant the type of Apple laptop am covering and age . I also told him i have never had problems since the day i bought the laptop i cover it incase something happens and which all was good. Monthly money was deducted with no complaints. When i submitted a claim i'm told they don't cover cyber loss which my laptop has nothing to do with it and i sent the report from Apple. Now i sent complaint to their Complaints department who now can't find my policy after i re-sent again my details over and over again. I am being taken from one consultant to the next. But they don't make a mistake debiting my account yet they can't find my policy. I have commercial insurance with Absa and have never had any problems ever. But on short term insurance its stories everyday. I have lost over a month's of work for i cannot service my clientele cause they can't find my policy which i pay for every month and no one seems to be bothered about it. This is really disappointing for Absa, that i hold highly for i have never experienced such poor service. Now it month-end i have work i need to submit but cannot as i have no laptop and mu insurer doesn't know what happened to my policy. SO much for a complaints division. To make it worse the one who sold the insurance doesn't bother also answering my emails.