poor service - absa idirect insurance

i have been with Absa over 4 years. i have been waiting for my no claim cash back bonus to be paid since the end of November 2024. i have made several phone calls and email correspondence to no avail. i have been given futile excuses and no definite confirmation when the cash back will be paid. everytime i call in to their number, i have to wait for over 30 minutes before someone answers. i will not recommend anyone to take insurance with Absa iDirect. don't be fooled by their low premiums. it's a nightmare to get through on their telephone lines. their head office is also not helpful.