POOR SERVICE ABSA IDIRECT

***. We have been trying to register a claim for 3 days now. Staff tell us they are to busy to call my father as he was the one driving. The time and money spent on the phone is Rediculiss. ABSA is this the way your staff treat your customers. Eventually when they call my father the person calling calling thinks my dad is the policy holder and does not understand anything my dad says. Please if you could contact me urgently