Poor service Absa i direct

It has been more than 2 weeks, since we had building / house damage due to the heavy rain and thunderstorms. Too date my building claims have not been approved. ( our roof has been ripped apart with all ceiling boards out...our electric fence, room aircon, lightning damaged. They have sent people out at first to access the damages 2 weeks ago. It is such a mission to try an get hould of a claims person . You can never be transferred to your claims person at any time...they always say they are in meetings and not available, same if you ask for an manager. MANAGEMENT IS ALWAYS not available...the reason i write this poor sevice level, saddens me , has i have my wife who has cancer, an our aircon does not work any more, as this is a need time to time due her condition. But ABSA turns a deaf ear, all the time, as i have explained them the importance of this part of the claim which is a matter of importance , not saying the other claims are not important, but more urgent that this one now. IT SAD HOW WE HAVE TO LIVE , WITH THIS POOR SERVICE, ABSA YOU NEED TO UP YOUR GAME.