POOR SERVICE ABSA ACTIVATE INSURANCE

Yesteday i phoned my Insurance at ABSA Activate and Count get hold of them. Early today i called them again and the phone was not answered and i sent them email. My intention for the call was to add my new cellphone on the Policy. They then requested my ID and i Provided them The person i was talking to is Mpho Mukhevho the person indicated to me that my Policy is canclled i was shocked of what i heard i only missed one payment due to the change of bank details and the following month it was deducted twice how can a policy been cancelled without my knowledge. This is poor customer service which is not accepted and appreciated. I paid on the 15 of March and today my policy is cancelled. On the 17 March 25 i received a letter which mentioned that im owing R45,10 i called them and the matter was clarified and was told that it was an error from their side im not owing and today my Policy is cancelled