CA
Conita A
1 reviews | Active since Feb 2020
31 May 2021, 15:39
Poor service
Poor service Good day
i have been trying for months now to update my policy details as advised when i call your office is ask me to verify the OTP i dnt have that number anymore , how long does it take to update these things?
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Replies (1)
Absa Insurance Company Limited's replyOfficial
01 Jun 2021, 11:40 Dear Conita, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa Insurance Company Limited's reply01 Jun 2021, 11:40
Official
Dear Conita, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe