MM
Mveliso M
1 reviews | Active since Jul 2024
08 Mar 2025, 16:59
Poor service
I canceled my insurance with ABSA last year November, it's been 4 months now but the still deduct money from my account. I can't reach them on the call. Really frustrating
Helpful (0)
Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
10 Mar 2025, 09:12Dear Mveliso Mpukuzela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply10 Mar 2025, 09:12
Official
Dear Mveliso Mpukuzela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's replyOfficial
11 Mar 2025, 13:44Dear Mveliso Mpukuzela
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused to you.
The reference number for your complaint is C-***5.
Kindly provide our office with your account or ID number by close of business 11 March 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused to you.
The reference number for your complaint is C-***5.
Kindly provide our office with your account or ID number by close of business 11 March 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa Insurance Company Limited's reply11 Mar 2025, 13:44
Official
Dear Mveliso Mpukuzela
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused to you.
The reference number for your complaint is C-***5.
Kindly provide our office with your account or ID number by close of business 11 March 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused to you.
The reference number for your complaint is C-***5.
Kindly provide our office with your account or ID number by close of business 11 March 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL