BM
Busisiwe M
1 reviews | Active since Aug 2018
17 Jun 2022, 09:43
Poor service
I'm not happy with absa I direct insurance, its been over a month now since I have requested a proof of comprehensive insurance, since MFC asked me. Last week their hav sended me a proof of someone else whom I don't know. I reply them, that the details on the document are mine. Since than never received any communication or what's so ever, and I need those documents as soon as possible. Poor service ðŸ˜
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Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
17 Jun 2022, 11:34Dear Busisiwe portia Masango Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply17 Jun 2022, 11:34
Official
Dear Busisiwe portia Masango Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's replyOfficial
22 Jun 2022, 07:36Dear Busisiwe Masango
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply22 Jun 2022, 07:36
Official
Dear Busisiwe Masango
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw