Poor service

Absa idirect insurance does not care about customers at all ,I wrote a review a month ago complaining about my insurance claims they declined my claim and claims my stuff were damaged by wear and tear but till today my microwave was taken never returned a food claim was paid after 4 weeks then how will one trust them with a vehicle claim , the consultant Palesa who was working on the claims never apologized for the delays and including the complains department , do you guys even have a turn around time for small claims to be settled or closed within 5 days , why was my microwave not given back to me if it was wear and tear , why was it kept at the service provider ?